Photo identification
Identity and age verification
1. Introduction
This policy explains how personal information may be collected and handled when you register, deposit, play games, or contact support through Elbow River Casino Online. The information may be used for account management, payment processing, identity checks, security, and compliance.
By creating an account or continuing to use the platform, you acknowledge the privacy practices that apply to your use of the online casino.
2. Information Collected at Registration
Personal details are collected when an account is created. Depending on the registration and verification process, this can include:
- Identity details: full name, date of birth and residential address
- Contact information: email address and telephone number
- Account information: username, password and account preferences
- Technical data: IP address, browser, device type and operating system
- Location information: approximate location used for security and eligibility checks
Players are expected to provide accurate and up-to-date information. Changes to important account details may require additional verification.
3. Verification and KYC Data
Identity verification may be required before certain account functions, particularly withdrawals. Documents can include government-issued identification, proof of address, or information needed to confirm ownership of a payment method.
| Data Type | Main Purpose |
|---|---|
| Photo identification | Identity and age verification |
| Proof of address | Address and residency checks |
| Payment information | Transaction verification and fraud prevention |
| Account activity | Security, compliance and account management |
Verification information may be retained for as long as necessary to meet legal, regulatory, security or operational requirements.
4. How Information Is Used
Information collected through Elbow River Casino Online may be used to operate player accounts, process deposits and withdrawals, provide customer support and monitor transactions.
Account activity can also be reviewed for fraud prevention, security and responsible gambling purposes. Gameplay, payment and login information may be analysed where necessary to identify unusual activity or protect the platform and its players.
Personal information is not used to alter the outcome of individual casino games.
5. Cookies and Tracking Technologies
Cookies and similar technologies may be used to keep players signed in, remember preferences and improve the website. Some technologies are necessary for the platform to function, while others can help analyse website usage or promotional activity.
- Essential cookies: login sessions and core website functions
- Analytics: website performance and visitor behaviour
- Preferences: saved settings and user choices
- Marketing: promotional activity and campaign measurement where applicable
Cookie settings can usually be managed through the browser, although disabling certain cookies may affect website functionality.
6. Sharing of Information
Personal information may be shared with service providers when this is necessary to operate the online casino. This can include payment providers, identity verification services, technical providers, customer support systems and security partners.
Information may also be disclosed where required by law or in response to a valid request from a competent authority.
Personal data should not be treated as publicly available information simply because an account has been created. Access is generally limited to parties with a legitimate operational, security or legal reason to receive it.
7. Data Security
Reasonable technical and organisational safeguards are used to protect account and transaction information against unauthorised access, loss, misuse or disclosure.
Access to sensitive information may be restricted to personnel and service providers who need it for their role. Players should also protect their login credentials and avoid sharing passwords or account access with other people.
No internet-based system can guarantee absolute security, so users should take reasonable precautions when accessing their account.
8. Data Retention
Personal information may be retained while an account remains active and for a further period where required for financial records, fraud prevention, dispute handling, security or other legal obligations.
Closing an account does not necessarily mean that every record is immediately erased. Certain transaction, verification or security information may need to remain available for the period required by applicable obligations.
9. Your Rights
Depending on the law applicable to the player and the online platform, individuals may have rights concerning the personal information held about them.
- Access: request information about personal data held on the account
- Correction: ask for inaccurate or outdated information to be corrected
- Account closure: request that the account be closed
- Marketing opt-out: withdraw consent to promotional communications where applicable
- Privacy complaint: raise a concern about the handling of personal information
Some requests may be subject to legal or security requirements, particularly where information must be retained.
10. Marketing Communications
Elbow River Casino Online may send promotional communications where a player has subscribed to marketing or where permitted by the applicable rules.
Marketing preferences can be changed through the available account controls or by using an unsubscribe option included in promotional emails.
Important account messages, including transaction confirmations, security notifications and other service communications, may continue after marketing preferences have been changed.
11. Children's Privacy
The online casino is intended for adults who meet the applicable minimum age requirements. Personal information from underage individuals should not be knowingly collected for the purpose of allowing them to gamble.
If an account is identified as belonging to an underage person, access may be restricted or the account may be closed following the applicable procedures.
12. Changes to This Policy
This privacy policy may be updated when the platform changes its services, data-handling practices or legal requirements.
Players should review the latest version periodically, particularly before submitting new personal information or using new account features. Continued use of the platform following an update may be subject to the revised policy.
13. Contact
Questions about privacy, personal information, or account data can be raised with Elbow River Casino Online customer support through the contact methods provided on the online platform.
When making a privacy request, players may be asked to provide sufficient account information to verify their identity before any personal data is disclosed or changed.